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Frequently Asked Questions

How does Elite Services handle billing?
Our clients pay a monthly charge for concierge services under their annual contracts.


Where do you provide services?
Elite Services provides concierge services in luxury condominium and apartment buildings in the greater Boston area, including the western suburbs of Boston and northern Rhode Island.


How can you add value to my property?
Working with a professional concierge service can lower your building’s insurance premiums and minimize damage during emergencies by facilitating entrance for emergency professionals. We also ensure that every vendor we recommend is fully insured and bonded (when applicable), adding protection for the resident and the property.

In addition higher property values, one of the greatest values Elite Services offers is our highly-trained, knowledgeable concierge staff. They enhance the quality of life for residents every day.


What makes your service different than private security services?
We provide true, hotel-style concierge services. Our staff is trained to respond to emergencies, but our services go beyond maintaining a safe environment in the lobby. Our concierge staff helps residents manage package deliveries, errands and transportation. The personal touch sets us apart – from posting daily weather reports in the elevator to sharing a recommendation for a great restaurant or local show.


What are your most popular services?
Our concierge staff members respond to a variety of requests, providing high-touch, personalized service. Some of our most frequently requested services include:
-Managing packages and deliveries
-Transportation requests
-Daily weather reports
-Assistance with personal errands
-Pet care
-Restaurant reservations/recommendations

For a more detailed list of services available, please see our Services page.


Do you provide concierge service for office buildings?
Yes, Elite Services also provides concierge service for office buildings.


Do you offer off-site concierge services?
Elite Services specializes in on-site, residential concierge service; however, we offer off-site concierge services under special circumstances. Please contact us for more details about off-site concierge services.